We prepaid for king room w/ bathtub and when we received the confirmation, it was for a Queen room with 2 beds. I tried to phone the hotel, to rectify this and there was no one to answer the call. Upon arrival, we were told there was no kings available and so we were given a Queen room with a shower. We were not compensated for the variance. No where when booking did it mention additional charges of $48 for parking and a $250 incidental deposit. The host was extremely curt. When we asked for an explanation they basically told us too bad. Thats the way it is.
We also requested a room close to the elevator, as we have mobility issues and we got the furthest room from the elevator. We were told we had a $25 credit for breakfast. I discovered that that was covered in the purchase of the room, and that breakfast was actually $75.. The cleaning staff did not check the room to ensure it was in good and working order, the TV did not work. And we had to have an engineer, come up, only to find that the TV had been tampered with and altered for a PlayStation. The parking attendant and another employee, a cleaning personnel were standlng in the hallway near the restaurant openly making fun of guests.Terrible experience.
자유로운 여행가
好友出遊
客房, 2 張大床房
入住於2025年05月
5.0
超讚
評價於:2025年05月20日
Amazing hotel super clean and nice food is amazing love this hotel better than anyone in the town really recommend
We prepaid for king room w/ bathtub and when we received the confirmation, it was for a Queen room with 2 beds. I tried to phone the hotel, to rectify this and there was no one to answer the call. Upon arrival, we were told there was no kings available and so we were given a Queen room with a shower. We were not compensated for the variance. No where when booking did it mention additional charges of $48 for parking and a $250 incidental deposit. The host was extremely curt. When we asked for an explanation they basically told us too bad. Thats the way it is.
We also requested a room close to the elevator, as we have mobility issues and we got the furthest room from the elevator. We were told we had a $25 credit for breakfast. I discovered that that was covered in the purchase of the room, and that breakfast was actually $75.. The cleaning staff did not check the room to ensure it was in good and working order, the TV did not work. And we had to have an engineer, come up, only to find that the TV had been tampered with and altered for a PlayStation. The parking attendant and another employee, a cleaning personnel were standlng in the hallway near the restaurant openly making fun of guests.Terrible experience.
자유로운 여행가
好友出遊 客房, 2 張大床房
入住於2025年05月
5.0
超讚
評價於:2025年05月20日
Amazing hotel super clean and nice food is amazing love this hotel better than anyone in the town really recommend
匿名用戶
夫妻/情侶出遊
客房, 2 張大床房
入住於2025年09月
匿名用戶
家庭出遊
客房, 2 張大床房
入住於2025年07月
Sherry Rui
家庭出遊
客房, 2 張大床房
入住於2025年10月
ann lucero
家庭出遊
客房, 2 張大床房
入住於2025年07月
Julie Chin
商務出差
客房, 2 張大床房
入住於2025年11月
訪客用戶
夫妻/情侶出遊
客房, 2 張大床房
入住於2025年08月
자유로운 여행가
好友出遊
客房, 2 張大床房
入住於2025年05月
訪客用戶
夫妻/情侶出遊
客房, 2 張大床房
入住於2025年08月
Jolie JJ
獨自出遊
客房, 1 張特大床房
入住於2024年12月
Geyeliang
家庭出遊
客房, 2 張大床房
入住於2025年01月
匿名用戶
夫妻/情侶出遊 客房, 2 張大床房
入住於2025年09月
匿名用戶
家庭出遊 客房, 2 張大床房
入住於2025年07月
Sherry Rui
家庭出遊 客房, 2 張大床房
入住於2025年10月
ann lucero
家庭出遊 客房, 2 張大床房
入住於2025年07月
Julie Chin
商務出差 客房, 2 張大床房
入住於2025年11月
訪客用戶
夫妻/情侶出遊 客房, 2 張大床房
入住於2025年08月
자유로운 여행가
好友出遊 客房, 2 張大床房
入住於2025年05月
訪客用戶
夫妻/情侶出遊 客房, 2 張大床房
入住於2025年08月
Jolie JJ
獨自出遊 客房, 1 張特大床房
入住於2024年12月
Geyeliang
家庭出遊 客房, 2 張大床房
入住於2025年01月